How can I contact a Zions Direct Service Representative?
Zions Direct Service Representatives are available Monday through Friday from 7 AM until 5 PM MT at 1-800-524-8875.
I forgot my user ID or Password, what should I do?
Please call Zions Direct at 1-800-524-8875.
What is your fax number and/or mailing address?
Zions Direct will accept fax requests at
Mailing address is:
One South Main Street, 17th Floor
Salt Lake City, UT 84133
I am having trouble accessing the Zions Direct web site.
You may need to adjust the security settings on your web browser. Check your computer security to ensure that you have allowed cookies.
My trade shows pending, canceled or rejected. What does this mean?
If your trade shows pending this means that your order has not yet been approved. Your order may have been placed after the market closed and is waiting for approval before the next trading session or we may be verifying your account. If the order shows canceled or rejected, it may be due to a lack of funds for the trade or a corporate action. Please contact the trading desk during regular business hours for further assistance.
How can I check the status of an order?
You will be able to see the progression of your bond order by looking under the Orders tab in the Zions Direct Bond Store. The order status will appear under the "Status" heading.
How do I send a wire?
You can wire funds into or out of your Zions Direct account. Wires are processed the same day if submitted before 12:30 MT. You will be assessed a fee of $15 for outgoing wires.
To wire funds into your account send the following information to the financial institution that you would like to wire money from:
JP Morgan Chase
ABA # 021000021
A/C # 066-196-221
F/B/O NFS A/C #XXX-XXXXXX (The X’s contain your account number)
To wire funds out of your account to another account send a written, signed request via email, fax, or mail to Zions Direct with the routing number and account number of the destination account.
Mail: One South Main Street, 17th Floor
Salt Lake City, UT 84133
Why did I not receive a statement this month? When should I see my statement?
Statements are only generated monthly if the account has activity other than income. If no activity (income excluded) shows in the account, statements are generated quarterly. Statements are generated on the last day of the month and usually take about a week to reach customers.
How long will my transfer take?
Transfers via the ACAT system (i.e. both the delivering firm and the receiving firm are brokerage firms which are ACAT eligible) take 10-15 business days. Transfers via the mutual fund system (i.e. the firm delivering/receiving is a mutual fund company and the assets being moved are mutual funds) take 10-15 business days. All other transfers may take up to 4 to 6 weeks, depending on the delivering firm.
How should my check be made payable? When can I trade/ withdraw these funds?
Checks should be made payable to "Zions Direct FBO 'Account Name'". The account number should be referenced on the memo line. Funds may be traded upon deposit into the account. Funds may be withdrawn at least seven business days after deposit into the account.
How long will it take to receive a check sent from Zions Direct?
Checks take approximately one week from the date the funds are disbursed, depending on where the checks are mailed.
Who do I contact to process an address change?
You may fax your changes to 1-888-264-6188, or you may call Zions Direct at 800-524-8875. Call center hours are: Monday through Friday from 7 AM until 5 PM MT
How do I start buying bonds?
Simply open an account.
Monday - Friday 7 AM to 5 PM MT
Have a completed form to send? Fax it to us at the number below.
Send us an email and a Zions Direct Financial Representative will respond promptly.
(Note: Email cannot be used to place trades.)
Zions Direct Attention: Operations Department One South Main Street, 17th Floor Salt Lake City, UT 84133
Opening an account is fast and easy. Use one of the PDF forms below.
IRAs & Profit Sharing Accounts
Ready to open a Roth, Traditional, SEP or Rollover IRA? Start here.
For employers who want to open a SIMPLE IRA program for their employees.
For employees who want to participate in a SIMPLE IRA program set up by their employer.
For employers who want to open a profit sharing program for their employees.
For employees who want to participate in a profit sharing program set up by their employer
Update your contact information, investment objectives, trade settlement options and other features.
Give permission to another person to place trades in your account.
The executor of an estate can use this form to certify place of residence at the time of an account holder’s death.
IRAs & Profit Sharing Accounts
Establish checkwriting for your Traditional, Roth, Rollover, or SEP IRA.
Designate a beneficiary for your Traditional, Roth, Rollover or SEP IRA.
Beneficiary Designation Form Designate a beneficiary for your profit sharing or money purchase plan.
Add or update checkwriting for your brokerage account.
Establish a “transfer on death” beneficiary for your individual or joint account.
Use this form to apply for margin on an existing brokerage account.
Use this form to apply for option trading on an existing brokerage account.
Associate your LLC with your brokerage account using this form.
Associate your Partnership with your brokerage account using this form.
Associate your Sole Proprietorship with your brokerage account using this form.
Establish, add or change trustee information.
General Money Movement
Moving Funds Into Your Account
Moving Funds Into Your Account
Establish periodic distributions of dividends, interest or capital gains from your non-retirement account.
Establish periodic distributions of dividends, interest or capital gains from your retirement account.
Request a one-time distribution of dividends, interest or capital gains from your retirement account.
This form, filed with the SEC, is used to make notice of your intent to sell certain securities under the guidelines of Rule 144.
The sale or legend removal of restricted securities under Rule 144.
This form is completed to verify the selling of securities under Rule 144 or 145.
This form is completed to verify the selling of securities under Rule 701.
Contains information about the various services provided by Zions Direct and your rights as a customer.
See details about the services provided to you by our clearing firm, National Financial Services.
Use this form to apply for margin on an existing brokerage account and to read additional disclosures regarding the risks involved.
Use this form to apply for option trading on an existing brokerage account and to read additional disclosures regarding the risks involved.
Before starting a day trading approach to securities investing, know the risks involved.
Zions Direct has developed a Business Continuity Plan to help the firm operate in response to an emergency or significant business disruption.
Read about market volatility and how this may affect your investing decisions.
Our Bank Deposit Sweep program is used as a holding place for your univested cash. Read the details of how this program works.
Zions Direct is committed to protecting the security of your accounts from unauthorized access. Your information is stored behind a secure firewall and all sensitive information is communicated to our servers using 128-bit Secure Socket Layer encryption.
Zions Direct servers use "cookie" technology to ensure your account's confidentiality and security, and to make it easier for you to navigate through our site.
Two primary types of fraud that our customers need to be aware of are email fraud and online fraud. Understanding how ill-intentioned persons may try to obtain your personal information and how you can protect yourself against it is essential. If you ever feel an email or website that appears to be from Zions Direct is fraudulent call us at 1-800-524-8875.
Fraudulent email messages try to obtain your personal and financial information, such as an account number, social security number, or password, by asking you to reply directly to the email or to link to a phony website that appears legitimate. Regardless of the method used, you will eventually be asked to provivde personal, financial or account information.
IT IS NOT ALWAYS EASY TO DISTINGUISH FRAUDULENT EMAIL MESSAGES.
YOU CAN IDENTIFY FRAUDULENT EMAILS BY LOOKING FOR THE FOLLOWING CHARACTERISTICS:
These emails will often ask for an immediate response to the email sent. For example, the message may tell you your account will be closed if you fail to confirm, verify or authenticate your personal information immediately. Never click on a link in an email message that asks you to provide sensitive personal, financial or account information.
Typos and Other Errors
Fraudulent emails or websites may contain typographical or grammatical errors. The writing may also be awkward, stilted or inappropriate. The visual or design quality may be poor.
Bogus emails often provide a general greeting and do not identify you by name, for example “Dear client.”
Fraudulent websites are created to look like real websites. Their intent is to mimic a similar website in appearance with the hope that you will trust the site and input your personal information. Creating phony web sites is easy to do. There are a few additional precautions you can take as a consumer to protect yourself from online fraud.
HERE ARE A FEW IDEAS TO HELP: